Mediation — Facilitated Conversation turning conflict into resolution
Conflict is a part of life — but when it escalates and communication breaks down, an impartial, experienced mediator can help both parties feel heard, understood, and supported toward a workable solution.
Bozena is an accredited Resolution Institute mediator with over 23 years of experience in workplace mediation. She has worked on hundreds of cases - helping de-escalate conflict, clarify underlying issues, and facilitate mutually acceptable workable solutions.
As an impartial outsider, Bozena neutralises tension and ensures both parties feel genuinely heard and understood. Her approach is practical, structured, and focused on achieving outcomes that allow everyone to move forward.
Beyond workplace settings, Bozena also provides independent mediation for family conflicts and other relational disputes where maintaining an ongoing relationship matters.
25+
Years in Workplace Mediation
100+
Mediations successfully facilitated
100%
Impartial — no side, only resolution
When to engage mediation
Early intervention is one of the most effective strategies for resolving conflict before it escalates into formal complaints, workers' compensation claims, or legal proceedings. Bozena can step in at any stage.
Two or more parties are demonstrably not getting along
A manager and employee have experienced a communication breakdown
Bullying, harassment, or discrimination has occurred
An injury has occurred, but a return to work claim has not yet been submitted
A return to work claim has already been submitted
A formal complaint has been made and resolution is required
The case for early intervention
The sooner the conflict is addressed, the better the outcome for everyone involved. Engaging mediation early can save all parties significant stress, time, and cost - particularly when workers' compensation claims are a possibility.
Bozena also provides onsite coaching and training for team leaders and managers on effective communication skills and how to manage conflict before it escalates.
How mediation works
Bozena's approach begins with listening to each party individually before bringing them together - creating a fair, structured, and safe environment for resolution.
-
Bozena meets with each party separately to listen without judgment, understand their perspective, and identify the core issues at play.
-
Both parties come together in a neutral, structured environment. Bozena ensures each person is heard and that the conversation stays constructive.
-
The underlying causes of conflict - including potential barriers to return to work - are identified and discussed openly.
-
Practical strategies and agreements are developed collaboratively - focused on what can realistically be achieved and what both parties can commit to.
-
Bozena follows up to review implemented solutions and, if needed, continues to facilitate communication until both parties can constructively manage conflict independently.
Mediation Services
Bozena offers mediation across a range of professional and personal contexts.
Workplace mediation
Resolving disputes between colleagues, managers, and employees - including return to work and injury-related situations.
Family dispute resolution
Supporting families through conflict, separation, and co-parenting disagreements in a constructive, impartial setting.
Manager & team coaching
Onsite training in effective communication and conflict management for team leaders, managers, and HR teams.